Understanding International Clients & Guests 



Training Description

The modern day brings us closer together but how close can we or should we get? Should we be on first name terms? Should one avoid eye contact as a sign of respect? Should we treat time as an important commodity? Should we treat men as superior to women? Can one use silence as an affirmative signal?


Closer together may mean trading and serving international clients but the culture differences means that the oceans will collide, with radically different business expectations, processes, behaviours and standards. A team of hospitality professionals will need hot intercultural skills to manage clients in Sweden and the guests from Russia to overcome some of the most ingrained cultural attitudes and behaviours and calm the waters of difference.


This interactive 'Open' 1-day course offers you the opportunity to ensure a smooth meeting of the oceans through the knowledge of intercultural diversity and communication.


Are you ready to be challenged? Are you ready to remove the barriers of communication in today’s borderless world of business?


Training Objectives

  • Understand the multidimensional identity of culture; values, attitudes and beliefs in the high and low context cultures
  • Identify and discuss the realms of intercultural communication
  • To acquire skills for effectively satisfying and exceeding the needs of clients and guests


Interactive lecture, group discussions, simulation exercises and case-studies.



Managers and executives from any type of business and discipline; stumbling against the diversity of cultural differences and needing to develop an effective and active role in international business relationships.


CHF650 ~ €430 ~ £390  - One day's training
An 'Open' Training & Development Solution for professionals and manager
Prices in Euros (EUR) and British Pounds (£) are only an indication and are subject to exchange rate fluctuations.  Payment will be in Swiss Francs (CHF) ~ 650 CHF
  • A days intensive study (09.00 - 17.00)
  • Morning and afternoon coffee breaks
  • Two or Three-course lunch
  • Course booklet; PowerPoint presentation; simulation exercises and reference handouts
  • Presentation of Certificates

  • Where?
    ¬ TBC

    Enrol Now















    EDC Hospitality Consulting




    Home | EDC Concept | What we do | Professional Development Programmes | Management Consulting | Clients | Industry Toolbox | Contact Us | Privacy Policy | Terms & Conditions