Training Description

The modern day brings us closer together but how close can we or should we get? Should we be on first name terms? Should one avoid eye contact as a sign of respect? Should we treat time as an important commodity? Should we treat men as superior to women? Can one use silence as an affirmative signal?

Closer together may mean trading and serving international clients but the culture differences means that the oceans will collide, with radically different business expectations, processes, behaviours and standards. A team of hospitality professionals will need hot intercultural skills to manage clients in Sweden and the guests from Russia to overcome some of the most ingrained cultural attitudes and behaviours and calm the waters of difference.

This interactive 'Open' 1-day course offers you the opportunity to ensure a smooth meeting of the oceans through the knowledge of intercultural diversity and communication.

Are you ready to be challenged? Are you ready to remove the barriers of communication in today’s borderless world of business?

Training Objectives

• Understand the multidimensional identity of culture; values, attitudes and beliefs in the high and low context cultures
• Identify and discuss the realms of intercultural communication
• To acquire skills for effectively satisfying and exceeding the needs of clients and guests

Methodology

Interactive lecture, group discussions, simulation exercises and case-studies.

Participants

Managers and executives from any type of business and discipline; stumbling against the diversity of cultural differences and needing to develop an effective and active role in international business relationships.