Training Description
This course prepares participants to converse in English with skill and confidence within a range of business situations under the umbrella of tourism and hotel management. The course will enable participants to effectively function, manage and serve their client; whether their client is a travel agent, a tour guide, a courier, a hotel manager or most importantly the guest. The course implies strong emphasis on participants becoming enriched with relevant terminology through group discussions and role plays.
Training Objectives
-
To be able to employ relevant terminology.
-
To be able to describe responsibilities and relationships between hotel departments and management concepts.
-
To discuss and describe business functions, responsibilities and operations.
-
Discuss contemporary issues and challenges for tourism and hotels.
within the following key areas; (choice of 4)
o Enquiries and Reservations
o Reception
o Checking-In/Checking Out
o Hotel Services
o Food & Beverage
o Housekeeping
o Complaints
o Negotiation
o Local tours and attractions
o Tour Operators and Travel Agents
o Conferences and Meetings
Should you prefer to include more than four of the highlighted key areas, please contact us for more information.
Methodology
Interactive seminar and workshop with role plays and group exercises
Additional/Alternative Suggestions;
Business English for Front-Line Ambassadors
-
Examine the key concepts of professional conduct for Front-Line Ambassadors.
-
Recognise the concepts and models of high-standard business skills to enable the effective management of people and situations with tact, diplomacy and respect.
-
Discover customer expectations and optimise your ability to function effectively in the role of an ambassador in reservations; reception; food & beverage; housekeeping and hotel facilities.
-
To be able to employ the relevant and necessary terminology as an ambassador.
Price
CHF390 ~ €260 - 6 hours training
An in-house bespoke Training & Development Solution for professionals and managers
Prices in Euros (EUR) and British Pounds (£) are only an indication and are subject to exchange rate fluctuations. Payment will be in Swiss Francs (CHF) ~ 390 CHF (VAT EXEMPT)
