Business Etiquette & Hospitality


Training Description

‘Good manners will open doors that the best education cannot’


This 'open' short course will introduces participants to the concepts and rules that allows one to interact in a civilized fashion and that are imperative for the workplace. Participants’ will discover high-standards of professional conduct for every situation and master the art of meeting and greeting. One never gets a second chance for a first impression and with new founded competencies in dressing for success; confidence will overcome the challenges for small talk. Participants will discover their strength for business networking and demonstrate competencies in planning, organising and managing the dining experience for international clients.


Training Objectives

  • Define and understand the importance of business etiquette.

  • Recognise the concepts and models of high-standard social skills to enable the effective management of people and situations with tact, diplomacy and respect.

  • To be able to demonstrate and implement business etiquette and hospitality in an international working environment

  • To be able to manage dinner arrangements from A to Z and be the perfect host/ess


Interactive seminar, workshop and simulation exercises


    Presentation Example



CHF530  ~ €350 ~ £ 320 - One day's training
An 'Open' Training & Development Solution for professionals and manager
Prices in Euros (EUR) and British Pounds (£) are only an indication and are subject to exchange rate fluctuations.  Payment will be in Swiss Francs (CHF) ~ 530 CHF (VAT EXEMPT)
  • A days intensive study (09.00 - 17.00)
  • Morning and afternoon coffee breaks
  • Two or Three-course lunch
  • Course booklet; PowerPoint presentation; simulation exercises and reference handouts
  • Presentation of Certificates
  • Where?

    ¬ Friday 19th February 2010 at The Bentley Hotel, Genoa, Italy
    ¬ Monday 19th April 2010 at Hotel Bristol Palace, Genoa, Italy
    ¬ Friday 7th May 2010 at The Bentley Hotel, Genoa, Italy


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    Bentley Hotel
    Via Corsica, 4
    16128 Genoa

    Tel (+39) 010 5315 111  - Fax (+39) 010 5315 800