Training Description

Training Objectives

• Define and understand the importance of business etiquette.

• Recognise the concepts and models of high-standard social skills to enable the effective management of people and situations with tact, diplomacy and respect.

• To be able to demonstrate and implement business etiquette and hospitality in an international working environment.

Methodology

Additional/Alternative Suggestions;

• Real-life Situations

  ·         Implementation of business etiquette skills in real-life environments

  ·         Invitation for coffee at a local 5 star hotel.

  ·         Lunch at a contemporary local restaurant

  ·         Critical evaluation of the presentation of each participant and proposed areas for development.

  Photo shoot

  ·         The camera never lies - Participants will participate in a two hour photo shoot with the intention of building self-confidence, demonstrating business etiquette skills and achieving great heights in personal presentation for professional endeavours.

  Dinner Arrangements and Management

  ·         Evaluation of potential venues and business relations with restaurateurs’ in the area

  ·         Formulation and illustration of conversational skills for business networking

  ·         Development of research skills and preparation for international clients

  ·         Design, preparation and implementation of an dining experience for a group of professionals

  ·         Menu decisions

  ·         Professional table conduct

  ·         Table arrangements

  ·         Small talk

  ·         Structured critical evaluation and assessment of dining event.