Business Etiquette & Hospitality


Training Description

‘Good manners will open doors that the best education cannot’


This course introduces participants to the concepts and rules that allows one to interact in a civilized fashion and that are imperative for the workplace. Participants’ will discover high-standards of professional conduct for every situation and master the art of meeting and greeting. One never gets a second chance for a first impression and with new founded competencies in dressing for success; confidence will overcome the challenges for small talk. Participants will discover their strength for business networking and demonstrate competencies in planning, organising and managing the dining experience for international clients.

Training Objectives

  • Define and understand the importance of business etiquette.

  • Recognise the concepts and models of high-standard social skills to enable the effective management of people and situations with tact, diplomacy and respect.

  • To be able to demonstrate and implement business etiquette and hospitality in an international working environment.


Interactive seminar, workshop and simulation exercises


Additional/Alternative Suggestions;

  • Real-life Situations

    ·         Implementation of business etiquette skills in real-life environments

    ·         Invitation for coffee at a local 5 star hotel.

    ·         Lunch at a contemporary local restaurant

    ·         Critical evaluation of the presentation of each participant and proposed areas for development.

    Photo shoot

    ·         The camera never lies - Participants will participate in a two hour photo shoot with the intention of building self-confidence, demonstrating business etiquette skills and achieving great heights in personal presentation for professional endeavours.

    Dinner Arrangements and Management

    ·         Evaluation of potential venues and business relations with restaurateurs’ in the area

    ·         Formulation and illustration of conversational skills for business networking

    ·         Development of research skills and preparation for international clients

    ·         Design, preparation and implementation of an dining experience for a group of professionals

    ·         Menu decisions

    ·         Professional table conduct

    ·         Table arrangements

    ·         Small talk

    ·         Structured critical evaluation and assessment of dining event.

    Presentation Example

*Should you prefer to modify or add to the training outline with the additional or alternative suggestions, please to obtain new pricing and timing details.


CHF600 ~ €400  - 8 hours training
An in-house bespoke Training & Development Solution for professionals and managers
Prices in Euros (EUR) and British Pounds (£) are only an indication and are subject to exchange rate fluctuations. Payment will be in Swiss Francs (CHF) ~ 600 CHF (VAT EXEMPT)


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