Our Clients & Associates
   
 

     

     

     

     

    		  

    A paradise island in the Lhaviyani Atoll, stretching almost 2 km long and 400 meters wide in the Indian Ocean north of the capital Male.  Comfortably furnished with Balinese style furniture; 118 guest rooms are divided into 5 different categories and spread spaciously around the island with access to the turquoise ocean waters, just footsteps away.

    Over a period of eighteen months we undertook the;

    ·         Conceptualisation and implementation of strategic and innovative ideas throughout the Rooms Division department to improve operational processes; increase service standards and meet increasing guest expectations.

    ·         Adaption of housekeeping protocol in line with five-star standards.

    ·         Creation and implementation of standard operating procedures.

    ·         Managing and coaching a multicultural team of twenty-one room attendants and supervisors.

    ·         Developing and reinforcing interpersonal skills of housekeeping team.

    ·         Building business relationships and liaising with local suppliers and on-site purchasing manager.

    ·         Recruitment and training of new room attendants and on-going training for existing team members.

    ·         Implementation of employee performance standards and managing employee performance reviews.