Over a period of eighteen months we undertook the;
· Conceptualisation and implementation of strategic and innovative ideas throughout the Rooms Division department to improve operational processes; increase service standards and meet increasing guest expectations.
· Adaption of housekeeping protocol in line with five-star standards.
· Creation and implementation of standard operating procedures.
· Managing and coaching a multicultural team of twenty-one room attendants and supervisors.
· Developing and reinforcing interpersonal skills of housekeeping team.
· Building business relationships and liaising with local suppliers and on-site purchasing manager.
· Recruitment and training of new room attendants and on-going training for existing team members.
· Implementation of employee performance standards and managing employee performance reviews.